Privacy Policy | Oto Temizlik Merkezi

This privacy policy explains how Oto Temizlik Merkezi collects, uses, and protects information collected through our site and our online platform. We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Turkish data protection legislation.

Information We Collect

We collect various types of information in connection with the services we provide, including full exterior wash, interior vacuuming and cleaning, waxing and polishing, engine bay cleaning, tire and rim cleaning, odor removal, upholstery cleaning, and detailing services. The types of information collected may include:

Personal Identification Information: Information you voluntarily provide when you book a service, contact us, or interact with our site, such as your name, email address, phone number, and vehicle details.
Payment Information: Information required to process payments for services, which may be handled directly by us or through secure third-party payment processors.
Usage Data: Information automatically collected when you use our site, including your IP address, browser type, operating system, pages viewed, access times, and referring website addresses. This data helps us understand how users interact with our online platform and improve our services.
Vehicle Information: Details about your vehicle necessary to perform the requested automotive services.

How We Use Your Information

We use the information we collect for various purposes:

To provide and manage the automotive services you request.
To process your transactions and manage your orders.
To communicate with you regarding your bookings, services, inquiries, and updates.
To improve our services, customer experience, and the functionality of our online platform.
To understand how users interact with our site and identify areas for enhancement.
To comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing

We process your personal data based on one or more legal grounds:

Performance of a Contract: Processing is necessary to fulfill the services you have requested or to take steps at your request before entering into a contract.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, marketing to existing customers (where permissible), and ensuring the security of our online platform, provided these interests are not overridden by your fundamental rights and freedoms.
Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
Consent: In certain cases, we may process your data based on your explicit consent, which you can withdraw at any time.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal identification information to outside parties for their marketing purposes. We may share your information with trusted third parties who assist us in operating our site, conducting our business, or providing services to you, such as payment processors or service providers, provided that those parties agree to keep this information confidential and comply with data protection laws. We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place a booking or interact with our online platform. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined based on the type of data, the purpose of processing, and legal or regulatory requirements.

Your Data Protection Rights

Subject to applicable law, you have certain rights regarding your personal data:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request erasure of your personal data under certain conditions.
The right to request restriction of processing of your data under certain conditions.
The right to object to the processing of your data under certain conditions.
The right to data portability, allowing you to receive your data in a structured, commonly used format.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with a supervisory authority.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and help us improve our services. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our online platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these sites before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically for any updates.

Contacting Us

If you have any questions about this privacy policy or our data practices, you may contact us at:

Oto Temizlik Merkezi
28 Çınaraltı Sokak
Istanbul, Istanbul, 34710
Turkey